After active usage
Monthly Pro plan usage after the trial period is generally non-refundable once CRM access, workspace features, broadcasts, automations, or team workflows have been actively used.
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Refund Policy
Refund Rules for Talk Wagon CRM Plans and Setup
This policy explains how refunds are handled for Talk Wagon trials, the monthly Pro plan, manual payment review, setup requests, and related CRM service usage.
14-day free trialMonthly Pro planFair exceptionsWhatsApp costs separate
Start With the 14-Day Free Trial
Talk Wagon is designed so customers can evaluate the CRM workflow before committing to paid use.
Customers should use the 14-day free trial to test whether Talk Wagon fits their WhatsApp CRM workflow before upgrading or requesting a paid setup.
Talk Wagon currently presents a monthly Pro plan on the public pricing page. Yearly billing is not offered on the public pricing page for now. After the trial period, active monthly subscription usage, completed setup work, or configured self-hosted delivery is generally non-refundable unless a fair exception applies.
General refund approach
When Refunds Are Generally Not Available
After setup delivery
Lifetime, branded, or self-hosted setup payments are generally non-refundable once setup work has started, deployment work has been performed, or access has been delivered.
Third-party charges
WhatsApp, Meta, hosting, payment processor, domain, SSL, or other third-party charges are not refundable by Talk Wagon unless explicitly stated in a written agreement.
Fair Exceptions We Can Review
Duplicate charge
If you were accidentally charged twice for the same plan or setup, we can review and correct the duplicate billing issue.
Service not provisioned
If a paid service was not provisioned or access was not delivered, we can review the case and determine a fair correction.
Billing error
If there is a clear billing mistake, contact us with the account and transaction details so the issue can be reviewed.
Manual payment review
If you paid manually, include your workspace email, payment date, plan requested, and proof reference so the team can review the request without asking for private credentials.
Required by law
If applicable law requires a refund in your situation, Talk Wagon will review and handle the request accordingly.
How to request review
Refund Review Process
If you believe a fair exception applies, contact Talk Wagon with your account details, plan or setup type, payment date, and a short explanation of the issue.
Please do not include passwords, API keys, WhatsApp access tokens, app secrets, private keys, or other sensitive credentials in your refund request. Use the Contact page to start a review.
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